Customer Care

Frequently Asked Questions

How much does shipping cost?

Shipping is charged as a percentage of your total order value. This will be calculated at the time of order processing by your Account Manager.

How can I track my item?

Once your order is dispatched, you will receive shipping confirmation email with tracking details.

How can I contact customer service?

To reach our service team, you can email us at wholesale@olliella.com or if you prefer to speak on the phone, you can call us on (+1) 213 322 0903. However you like to chat with us, we’re here to help.

Where are you located?

Olli Ella's head office is located in Byron Bay, Australia. We also have offices in London and Los Angeles. 

Where is my order shipped from?

Our warehouse is located in Fullerton, California.

Who are our couriers?

We work with FedEx for all our domestic and international orders.

Canada- International Customs and Duty Charges?

If you are ordering outside of the US please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Olli Ella cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us. You will be issued with a credit note for the value of the products purchased only, less any shipping paid and an additional $10 will be deducted to cover return shipping costs.

How do I find a copy of my invoice?

You will receive an email when your invoice is generated. The email will include a PDF attachment of the invoice or a link to log in to the portal for you to download it.